Returns + Exchange
Change of Mind
You may exchange any Matilda product by emailing info@shopmatilda.com within 14 days of receiving the item. Once the item is returned to us you will be issued a credit note for the value of the purchase - less shipping and handling charges.
We will not exchange products if:
- damaged by abuse or negligence
- damaged by misuse or activities other than the intended purpose
- the return falls outside of the stated fourteen (14) day period
- the product(s) is worn, damaged or not in its original packaging
- the original label/swing tag has been removed.
Faulty Returns
If your garment is damaged as a result of a manufacturing defect (not the result of normal wear and tear) an exchange can be made for the full amount + shipping. We do not refund or exchange products that are:
- damaged by abuse or negligence
- damaged by misuse or activities other than the intended purpose
- the return falls outside of the stated fourteen (14) day period
- the product(s) is worn, damaged or not in its original packaging
- the original label/swing tag has been removed.
Returns
Please return items in their original saleable condition, unwashed and unused, with tags attached. To return a product, please follow these instructions:
- email info@shopmatilda.com with order number
- reason why you are returning the product