Returns + Exchange

Change of Mind
 
You may exchange any Matilda product by emailing info@shopmatilda.com within 14 days of receiving the item. Once the item is returned to us you will be issued a credit note for the value of the purchase - less shipping and handling charges. Unfortunately, due to the nature of our business and 'made to order' garments we can not offer refunds for change of mind.  
 
We will not exchange products if:
  • damaged by abuse or negligence
  • damaged by misuse or activities other than the intended purpose
  • the return falls outside of the stated fourteen (14) day period
  • the product(s) is worn, damaged or not in its original packaging
  • the original label/swing tag has been removed.
  
Faulty Returns
 
If your garment is damaged as a result of a manufacturing defect (not the result of normal wear and tear) an exchange can be made for the full amount + shipping. We do not refund or exchange products that are: 
 
  • damaged by abuse or negligence
  • damaged by misuse or activities other than the intended purpose
  • the return falls outside of the stated fourteen (14) day period
  • the product(s) is worn, damaged or not in its original packaging
  • the original label/swing tag has been removed.
  
Returns
 
Please return items in their original saleable condition, unwashed and unused, with tags attached. To return a product, please follow these instructions: