Returns + Exchange

Change of Mind
 
You may exchange any Matilda product by emailing info@shopmatilda.com within 14 days of receiving the item. Once the item is returned to us you will be issued a credit note for the value of the purchase - less shipping and handling charges. 
 
We will not exchange products if:
  • damaged by abuse or negligence
  • damaged by misuse or activities other than the intended purpose
  • the return falls outside of the stated fourteen (14) day period
  • the product(s) is worn, damaged or not in its original packaging
  • the original label/swing tag has been removed.
  
Faulty Returns
 
If your garment is damaged as a result of a manufacturing defect (not the result of normal wear and tear) an exchange can be made for the full amount + shipping. We do not refund or exchange products that are: 
 
  • damaged by abuse or negligence
  • damaged by misuse or activities other than the intended purpose
  • the return falls outside of the stated fourteen (14) day period
  • the product(s) is worn, damaged or not in its original packaging
  • the original label/swing tag has been removed.
  
Returns
 
Please return items in their original saleable condition, unwashed and unused, with tags attached. To return a product, please follow these instructions: